One of the really painful parts of ‘going Google’ for schools and businesses occurs when users sign up prior to the organisation moving to a G Suite (formerly Google Apps) account. This can create what is known as a ‘conflicted account’ if the user signs up for this personal account using their organisation email address. Thus, when the organisation switches, the conflict occurs. Until now, this has been somewhat confusing and a bit of a hassle for people new to the system.
Read on to learn how to resolve conflicting accounts with the new Transfer tool for unmanaged Google users. If your organisation recently made the jump to G Suite, you may have employees who previously set up personal Google Accounts using your company’s domain name.
With this launch, Google are making it easier to identify and transfer those accounts before they become conflicting accounts. This is a great news for ICT Leaders and technicians in schools and businesses.
Using the new Transfer tool for unmanaged users, you can view all personal Google Accounts with email addresses that match the G Suite email addresses for your organisation. You can then send emails to those individuals, requesting that they convert their personal accounts to G Suite accounts. Later, you can view the statuses of those requests and cancel them as necessary.
If an employee accepts your request to transfer their account, you’ll be granted access to their data and given the ability to manage that account. If they decline or ignore your request, they’ll be asked to rename their personal account with a different email address when you create a new G Suite account for them. They’ll retain sole access to and control over all of the data in their personal account.
Note that these actions must be performed manually. While you can send requests, cancel requests, and download request statuses for multiple users at once, you can’t yet do so in bulk via an API yet.
If your organisation would like help moving to G Suite for Education or Work, then get in touch with us.
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